Transportation Industry Tips: How Taxi & NEMT Companies Drive Profitability & Growth

So you’ve decided to get into the transportation business.

Congratulations, you’ve come to the point where you have made the leap. Being an entrepreneur is an admirable career path that puts your fate into your own hands. You’ve probably gained experience within the transportation industry by being a driver, administrator, or fulfilled other roles within a taxi cab, non-emergency medical transportation (NEMT), or other transportation company.

Running any business is about maximizing profits and driving growth.

Starting Small

The number of vehicles in your initial fleet depends on how much funding you have, and even modest fleets with 2-10 cars are able to bring in profits. It’s important to run your company efficiently, without breaking the bank — avoiding high-costs that cut into your profit margins.

Booking & Dispatching for Small Fleets

Whatever the size of your fleet, you’ll need to invest in technology that can manage operations of your taxi company. Merely having a phone number, just won’t cut it these days. 

At minimum, every legit taxi or NEMT company should have online booking and chat support on their website, in addition to phone answering service for those that call in their bookings. 

Fleet Operation Tips: Thriving in the Taxi & NEMT Industry


SmartMove Systems offer an affordable all-in-one solution for small fleets (and big ones too). With cost-effective website booking tools, apps, and dispatching that all integrate together, your transportation company runs smoothly, giving customers and drivers convenient experiences.


Want to see the SmartMove System in action?    Book a Demo


Taking Customer Booking Calls and Dispatching Rides at Low-Cost

Not only does SmartMove provide the software needed to keep your fleet moving, they also provide packages that include transportation specialized call centers that provide you with low-cost call and chat answering service, as well as full dispatching. This eliminates the costs of running and managing staff locally at high wages and high turnover rates. 

Contact support services for booking and dispatching are available to all fleets that utilize SmartMove Systems, 24 hours a day, 365 days a year. 

What support is included?

  • Customer Calls, Chat, Email, and More
  • Driver training
  • Staff training
  • After-hours assistance
  • Holiday/Weekend Coverage
  • Troubleshooting and system improvements
  • Assistance with specific reporting requirements
  • Everyday assistance with keeping your fleet operational and at maximum efficiency

SmartMove works ‘hand in hand’ with your fleet, from fleet setup to driver and staff training.  We are available 24/7 to help you with troubleshooting and system repairs.

Low-cost operations, with all the features you need.

Working with SmartMove can make all the difference in how much it costs you to run your transportation business. It’s important to lower your costs as much as possible, without compromising the quality of your service.


Why SmartMove?

  • Vehicle Mapping & Tracking
  • In-Depth Reporting
  • Branded App & Online Booking
  • Easy Driver + Dispatching Process
  • Booking + Dispatch + Call Center Integrations
  • More!


Top 5 Features Your Taxi Dispatch Software Needs


  • 70 million bookings serviced

  • 20,000 drivers have used SmartMove

  • 17 years supporting the taxi industry

Lower-cost, scalable booking, dispatch and call-centre solutions