If you’re reading this, it’s likely that you either own a taxi/transportation company or are looking at starting one up. Congratulations on your ambition that has gotten you this far. Now, if you’re shopping for transportation software to fit your needs and budget, there are a few factors to be aware of when considering the right choice for your business.

• Booking & Dispatching
• Call Center Integration
• Reporting
• Costs & Scalability

Booking Capabilities & Dispatching Capabilities

The transportation software you choose should have an easy-to-use interface for customers and corporate clients. 

SmartMove provides passenger booking technology which is modern and easy to use. 

The SmartHail passenger booking app is easy to use and robust. The generic version is available for all fleets or the app can be easily branded to your fleet. The SmartHail app provides passengers with the ability to track the route taken in real-time giving peace of mind to parents or friends.

SMS with tracking

After making a booking through SmartHail, the passenger will receive confirmation by SMS with a tracking link which can be forwarded to family or friend so they can track the taxi ride on a live map.

SmartHail also allows your passenger to quickly and easily order food or packages for collection and delivery.  Tracking your incoming meal or package is now easier than ever.

With SmartHail, you can be in your passenger’s pocket all the time and know every step of their journey.

• No login after initial set up
• Easy to use
• Fare estimates
• ETA and car tracking
• Pay using the app
• Deliveries – order food and goods for collection and delivery through your app
• Promo codes and vouchers
• Upfront payment authentication
• Choice of vehicle
• Select prefilled pick up or destinations based on the travel history
• Book for immediate pickup or pre-book
• Accurate etas
• Track the driver
• Rate and review the driver
• Digital receipts
• Safe ride tracking – send a link to a friend to track your arrival

Corporate Account Portal

The SmartMove Account Portal provides features which benefit the Taxi Service Providers (TSPs) using the SmartMove Dispatch Systems to –

• Manage and control their client or account customer budgets using the customizable portal
• Easily create multiple bookings for each client and manage them
• Set up travel budgets for each client and enable automatic deduction of fare after each trip
• Receiving a warning when the set threshold as per budget has been reached
• Limit pick up or destination options for particular clients
• Limit booking times to only allow travel at certain times

The SmartMove Account Portal also provides features which benefit the passengers/Account Customers allowing them to –

• Customize their portal to make and manage their own bookings
• Create multiple bookings at a time
• View scheduled bookings and booking history
• Manage (edit/cancel) bookings without any Call Center intervention from the portal

Call Center Integration

Another challenge with growing transportation operations is the capability of answering inbound customer calls and chats. You need a system that has the ability to easily integrate with booking phone systems.

Luckily, SmartMove Systems provides the resources to make it easy for your day-to-day inbound call operations.

SmartMove provides you with simple cost saving options for the daily management of your call center. Using our SmartVoix phone system you can automate common tasks and you can easily eliminate data entry errors with the IVR (Interactive Voice Response) automatic booking systems.

See our SmartVoix video here for more detailed information on this feature.

You can choose to use our specialized transportation call center on a full time or part time basis to give you flexibility when you need it, at the best rates.

Reporting

It’s important to keep detailed information and records regarding your financials. As your business grows, it’s vital that you track performance of each driver, payouts, and more information necessary to protect your business in case of an audit or other situation where proof of financials is required.

SmartMove’s reporting and tracking tools offer a cohesive approach to taxi fleet management, providing insights to improve operational efficiency and fleet performance, identify cost saving areas, improve rosters, and much more.

• Drivers have immediate access to their own End-Of-Shift reports
• Bailment reports can be generated without having to manually add up figures
• SmartMove Go can interface with most external meters to automatically record fares at the end of a job or alternatively you can use the inbuilt soft meter. This ensures that you know exactly how much your cars are taking.

Regulatory Compliance

Any recorded date can be monitored for adherence with regulatory compliances. You can also specify a warning period and an action eg. Prevent login if the vehicle registration has run out.

• Drivers license
• Car Insurance
• Driver Insurance and police checks
• Driver performance statistics
• Vehicle registration and plate expiry
• Vehicle attributes

Unlimited Reporting Capabilities including

• Total no. of bookings
• Booking completion %
• Booking automation
• Number of active drivers / passengers / accounts
• Average hourly booking
• Booking status % (cancellation and no-show reports)
• Source of bookings (IVR, App etc.)
• Booking detail reports are available for every job including hails and walk-ups
• No show reports
• Excessive waiting time report
• No show report and pick-up location report
• Various reports and exports for the Government:.

Costs & Scalability

When making such a great commitment in implementing a transportation operations system like SmartMove Systems, it must make sense financially. 

SmartMove takes pride in being able to offer dynamic pricing to cater to transportation companies’ differing needs and budgets. Our system can be modified as you grow, where small fleets can keep up with technological expectations from customers as well as drivers.

Schedule a demonstration with our team today, and learn how we’ve helped taxi companies thrive.