Cost-Effective Transportation Software with Call Center Add-ons for US Taxi Businesses

Taxi & Transportation Software

Are you ready to take your taxi or transportation business into the fast lane?

The first step is to audit your operations and processes to observe improvements in efficiency and effectiveness. If you haven’t already, make sure each aspect of your operations has a Standard Operation Procedure (SOP). What many growing transportation companies realize while tracing tasks is the fact that many of their processes are outdated, and many are being done manually and are ready to be improved or automated.


Common Challenges of Taxi Operations without Software Integration

  • Unhappy Customers: There are a number of factors that make up a customer’s experience. This is important to address as their continued patronage keeps your business afloat. Losing customers to long wait times can be alleviated by SmartMove Systems’ real-time online booking tool and mobile app, along with the automated dispatching system.
  • Unhappy Drivers: Drivers want an easy way to accept rides. They also want to be able to see their earnings records and ride details. SmartMove Systems provide drivers with an easy to use app, where they can accept rides and manage their payouts with ease. 


SmartMove’s Contact Center Add-On

Transportation companies that operate on the SmartMove Systems platform are eligible to also have customer contact (calls, chats, emails, social media, etc) and dispatch outsourcing to our transportation focused call center.


Pain points solved by SmartMove’s Contact Center Options

  • Inefficient customer service: Oftentimes, growing taxi companies are taking calls from customers and unable to manage enough staff in-house to accommodate calls, leading to long wait times and unhappy customers. SmartMove Systems offers transportation companies the opportunity to work with experienced transportation call/chat agents that are experts in learning client service areas and local specifications.
  • Rising minimum wage: Transportation companies in The United States are being hit with constantly rising minimum wage requirements, and this can shrink profitability significantly, especially when growing. SmartMove Systems is able to offer transportation contact center services at a fraction of the cost to clients. 


Are you ready to take the next step to improve your transportation company’s operations with SmartMove Systems? Our sales team is ready to help. We have options to support fleets of all sizes, big or small.

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  • 70 million bookings serviced

  • 20,000 drivers have used SmartMove

  • 17 years supporting the taxi industry

Lower-cost, scalable booking, dispatch and call-centre solutions