Integrated Call Centre Operations
Flexible call taking options – full time or part time
YOU have choice when it comes to how you would like your customers serviced.
Your Network may choose to:
- Have local staff bureau at your base
- Bureau locally during the day and outsource to a Call Centre after hours
- Use the services of the SmartMove call centre all the time.
Equitable & Fair bookings and vehicles dispatch, according to your fleet rules or default to best-practice settings
Phone system and interactive voice response (IVR) integration to route calls for efficiency and cost reduction
SmartVoix by SmartMove is a feature rich phone system which has been customised to interface seamlessly with the SmartMove booking and dispatch system.
SmartVoix enables call centres to multiply efficiency, reliability and traceability by automating common tasks and eliminating data entry errors.
- Identifying the caller via the phone number
- Identifying previously recorded caller details including name and addresses
- Providing advanced call queuing to prioritise important callers
- Allowing you to take more accurate bookings and offering advanced functionality
- Recording all calls and linking them to the original booking. This provides an exceptional quality control measure.
- SmartVoix also enables you to effectively use ‘interactive voice response’ also known as IVR to speed up bookings.
Driver duress and alarm features to support call-centre or fleet monitoring and response
Integration with third party booking channel partners
24/7 support for your team
Ready-to-Use with Customizable Features
Built on a secure cloud-based platform
Real-time mapping and data to track and manage vehicles
- Shows all cars and their states (vacant/engaged)
- Can show booking details
- Authorised users will have access to a live map to show where the cars are and what state they are in.
Regulatory compliance with fatigue management and license enforcement
SmartMove’s reporting and tracking tools offer a cohesive approach to taxi fleet management, providing insights to improve operational efficiency and fleet performance, identify cost saving areas, improve rosters and much more.
API access to facilitate integration with other software and booking sources
Sophisticated rule capability & customization, for managing complex booking scenarios
Pre-shift checklists to facilitate driver compliance with fleet guidelines or other requirements
Agile and feature rich software that can be adjusted to how your fleet needs to operate
Lower-cost, scalable booking, dispatch and call-centre solutions
End-user Customer Features
Branded advanced booking app and web booking options for passengers
Seamless payment functions enabling customers to register their payment cards for a streamlined payment experience
The list of available payment methods ensure that your customers can easily transact. We make paying for a trip simple and seamless.