Features

Integrated Call Centre Operations

Flexible call taking options – full time or part time

YOU have choice when it comes to how you would like your customers serviced.

Your Network may choose to:

  • Have local staff bureau at your base
  • Bureau locally during the day and outsource to a Call Centre after hours
  • Use the services of the SmartMove call centre all the time.

Equitable & Fair bookings and vehicles dispatch, according to your fleet rules or default to best-practice settings

Phone system and interactive voice response (IVR) integration to route calls for efficiency and cost reduction

SmartVoix by SmartMove is a feature rich phone system which has been customised to interface seamlessly with the SmartMove booking and dispatch system.

SmartVoix enables call centres to multiply efficiency, reliability and traceability by automating common tasks and eliminating data entry errors.

  • Identifying the caller via the phone number
  • Identifying previously recorded caller details including name and addresses
  • Providing advanced call queuing to prioritise important callers
  • Allowing you to take more accurate bookings and offering advanced functionality
  • Recording all calls and linking them to the original booking. This provides an exceptional quality control measure.
  • SmartVoix also enables you to effectively use ‘interactive voice response’ also known as IVR to speed up bookings.

Driver duress and alarm features to support call-centre or fleet monitoring and response

Integration with third party booking channel partners

24/7 support for your team

Ready-to-Use with Customizable Features

Built on a secure cloud-based platform

Real-time mapping and data to track and manage vehicles

  • Live
  • Shows all cars and their states (vacant/engaged)
  • Can show booking details
  • Authorised users will have access to a live map to show where the cars are and what state they are in.

Integrated navigation to guide drivers to the correct location

Regulatory compliance with fatigue management and license enforcement

SmartMove’s reporting and tracking tools offer a cohesive approach to taxi fleet management, providing insights to improve operational efficiency and fleet performance, identify cost saving areas, improve rosters and much more.

API access to facilitate integration with other software and booking sources

Sophisticated rule capability & customization, for managing complex booking scenarios

Pre-shift checklists to facilitate driver compliance with fleet guidelines or other requirements

Agile and feature rich software that can be adjusted to how your fleet needs to operate

Lower-cost, scalable booking, dispatch and call-centre solutions

Book a Demo Talk to Our Team

End-user Customer Features

Branded advanced booking app and web booking options for passengers

Seamless payment functions enabling customers to register their payment cards for a streamlined payment experience

The list of available payment methods ensure that your customers can easily transact.  We make paying for a trip simple and seamless.

Driver to passenger calling without revealing phone numbers

Powerful account portal for your valuable corporate or public sector customers

Comprehensive Reporting and Record Keeping

Access your own data anywhere, any time

Eliminate paper-based record keeping, and support your drivers with intuitive digital data entry and prompts

Easily generate and send account invoices efficiently to customers

Equip drivers and owners to easily retrieve their own end of shift reports or invoices

Create and save custom reports for front line staff or Management use

Lower-cost, scalable booking, dispatch and call-centre solutions

Book a Demo Talk to Our Team